• Contact us

    Got a question about AXA Wealth? Whether it's about our products and services or you're looking for policy information, we want to help you find the right answer quickly. Get in touch either by phone, by email or by letter.

  • Our products and services

    Elevate LightBlue

    Elevate platform

    Do you have queries about the Elevate platform? Please call us on 0345 600 2399. We're here to help 8am-6pm, Monday-Friday.

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    Family Suntrust

    If you have queries about Family Suntrust, please speak to your adviser first. If you then need to speak to us, please call 0345 034 2170, 8.30am-5.30pm, Monday-Friday.

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    Other products

    For queries about all other pension and investments products, please call us on 0345 129 9993. We're here to help 8.30am-5.30pm, Monday-Friday.

  • We sometimes record our telephone calls and use the recordings to train our staff so we can give better service. All recordings are stored securely.

  • Not a customer yet? Call us on 01256 470707 or find an adviser in your area.
  • What else would you like to do?

    Check your policy number against the table below to find out which team you need to talk to
    What’s the name of the product? How does the policy number start? How many digits are there in the policy number? Who should you contact?
    Corporate Trustee Investment Plan 96 or 97 7

    AXA Wealth
    call 0345 129 9993
    or email us


    800 9
    The Executive Pension 4 or 7 5
    34 7
    The Personal Pension 3 7
    5 or 6 5
    Investment Bond 2,3,4 or 5 6
    Retirement Wealth Account (was The One From Winterthur) 1 7
    The Section 32 8 or 35 5
    32 7
    Trustee Investment Plan 31, 61, 68, 74 or 75 7
    Elevate EL 9

    call 0345 600 2399
    or email us

    Family Suntrust 20, 21 5 Family Suntrust
    call 0345 034 2170

    If your details don't match anything above, it's likely the investment was transferred to Friends Life. Get in touch with Friends Life by calling 0345 300 4000 to find out more.

    If your Winterthur Life policy is now being looked after by Friends Life, please get in touch with them:

    • Call: Friends Life on 0345 300 4000
    • Write to: Friends Life, Centre, PO Box 1810, Bristol, BS99 5SN

    We always want to provide a first class service but we understand there may be time when you feel you don't receive the service you expect from us. When this is the case, please let us know your concerns:

    • Call 01256 794 626 or email us
    • If you wish to contact us in writing, please send your letter to: AXA Wealth, Winterthur Way, Basingstoke, RG21 6SZ

    Please bear in mind

    The Financial Ombudsman Service can help with settling disputes between businesses providing financial services and their customers. For more information visit the Financial Ombudsman website.

    We're sorry to hear about your loss and we'd like to help, so please give us a call.

    For Elevate
    • Call: 0345 300 4177 if the deceased didn't have a financial adviser, or you're unsure, or
    • Call: 0345 600 2399 if the deceased had a financial adviser.
    • Write to: Elevate, AXA Wealth, PO Box 6891, Basingstoke, RG24 4SN.

    Visit our dedicated pageWe’ve put together the steps you need to take and information you’ll need to provide

    For other products
    • Call: 0345 129 9993
    • Write to: AXA Wealth, PO Box 6274, Basingstoke, RG24 4DT.
  • Do you need to contact us by post?
    You can write to us at: AXA Wealth, Winterthur Way, Basingstoke, Hampshire, RG21 6SZ.