• Contact us

    Got a question? Whether it's about our products and services or you're looking for policy information, we want to help you find the right answer quickly. Get in touch either by phone, by email or by letter.

  • View our holiday opening hours for the Elevate and Phoenix Group call centres
  • Elevate - Now part of Standard Life

    Call us on 0345 600 2399.

    We're here to help 8am-6pm, Monday-Friday. Opening hours will differ between 23 December 2016 and 2 January 2017.

    All other products and services now owned by Phoenix Group Holdings

    For Family Suntrust, call us on 0345 034 2170.

    For all other pension and investment products, call us on

    0345 129 9993.

    We're here to help 8.30am-5.30pm, Monday-Friday. Opening hours will differ between 23 December 2016 and 2 January 2017.

  • We sometimes record our telephone calls and use the recordings to train our staff so we can give better service. All recordings are stored securely.

  • What else would you like to do?

    Check your policy number against the table below to find out which team you need to talk to
    What’s the name of the product? How does the policy number start? How many digits are there in the policy number? Who should you contact?
    Corporate Trustee Investment Plan 96 or 97 7

    Call 0345 129 9993
    or email us

    300

    5
    800 9
    The Executive Pension 4 or 7 5
    34 7
    The Personal Pension 3 7
    5 or 6 5
    Investment Bond 2,3,4 or 5 6
    Retirement Wealth Account (was The One From Winterthur) 1 7
    The Section 32 8 or 35 5
    32 7
    Trustee Investment Plan 31, 61, 68, 74 or 75 7
    Family Suntrust
    20, 21
    5

    Call 0345 034 2170

    or email us

    Elevate EL 9

    Call 0345 600 2399
    or email us


    If your details don't match anything above, it's likely the investment was transferred to Friends Life. Get in touch with Friends Life by calling 0345 300 4000 to find out more.

    If your Winterthur Life policy is now being looked after by Friends Life, please get in touch with them:

    • Call: Friends Life on 0345 300 4000
    • Write to: Friends Life, Centre, PO Box 1810, Bristol, BS99 5SN

    We always want to provide a first class service but we understand there may be time when you feel you don't receive the service you expect from us. When this is the case, please let us know your concerns.

    Elevate complaints

    • Call 0333 006 3522 or email us
    • If you wish to contact us in writing, please send your letter to: Elevate, AXA Wealth, Winterthur Way, Basingstoke, RG21 6SZ

    Complaints regarding any other product

    • Call 01256 794626 or email us
    • If you wish to contact us in writing, please send your letter to: AXA Wealth, Winterthur Way, Basingstoke, RG21 6SZ

    Please bear in mind

    The Financial Ombudsman Service can help with settling disputes between businesses providing financial services and their customers. For more information visit the Financial Ombudsman website.

    We're sorry to hear about your loss and we'd like to help, so please give us a call.

    For Elevate
    • Call: 0345 300 4177 if the deceased didn't have a financial adviser, or you're unsure, or
    • Call: 0345 600 2399 if the deceased had a financial adviser.
    • Write to: Elevate, AXA Wealth, PO Box 6891, Basingstoke, RG24 4SN.

    Visit our dedicated pageWe’ve put together the steps you need to take and information you’ll need to provide


    For other products
    • Call: 0345 129 9993
    • Write to: AXA Wealth, PO Box 6274, Basingstoke, RG24 4DT.
  • Do you need to contact us by post?
    You can write to us at: AXA Wealth, Winterthur Way, Basingstoke, Hampshire, RG21 6SZ.