Call us on 0345 600 2399.
We're here to help 8am-6pm, Monday-Friday.
For Family Suntrust, call us on 0345 034 2170.
For all other pension and investment products, call us on
0345 129 9993.
We're here to help 8.30am-5.30pm, Monday-Friday.
You can also email us -
We sometimes record our telephone calls and use the recordings to train our staff so we can give better service. All recordings are stored securely.
Call 0345 129 9993or
Call 0345 034 2170
or email us
Call 0345 600 2399
If your details don't match anything above, it's likely the investment was transferred to Friends Life. Get in touch with Friends Life by calling 0345 300 4000 to find out more.
If your Winterthur Life policy is now being looked after by Friends Life, please get in touch with them:
We always want to provide a first class service but we understand there may be time when you feel you don't receive the service you expect from us. When this is the case, please let us know your concerns.
Please bear in mind
The Financial Ombudsman Service can help with settling disputes between businesses providing financial services and their customers. For more information visit
the Financial Ombudsman website.
We're sorry to hear about your loss and we'd like to help, so please give us a call.
Visit our dedicated pageWe’ve put together the steps you need to take and information you’ll need to provide