• Contact us

    Use the details below to find the right team to talk to.

  • Talk to us about the Elevate platform:

    • Call: 0345 600 2399
    • Email: elevate@axawealth.co.uk
    • Write to: AXA Wealth - Elevate, Winterthur Way, Basingstoke, RG21 6SZ

    If you’ve got a question about your Family Suntrust, please speak to your adviser first. If you then need to speak to us, please:

    • Call: 0345 034 2170
    • Write to: AXA Wealth - Family Suntrust, Winterthur Way, Basingstoke, RG21 6SZ

    If you have a Retirement Wealth Account, a Trustee Investment Plan, a Personal Pension, Section 32 or an Executive Pension, please:

    If your Winterthur Life policy is now being looked after by Friends Life, please get in touch with them:

    • Call: Friends Life on 0345 300 4000
    • Write to: Friends Life, Centre, PO Box 1810, Bristol, BS99 5SN
    • Call: 01256 794 626
    • Email: Governance-Team@AXAWealth.co.uk
    • Write to: AXA Wealth, Winterthur Way, Basingstoke, RG21 6SZ
    • The Financial Ombudsman Service can help with settling disputes between businesses providing financial services and their customers. For more information visit www.financial-ombudsman.org.uk
  • Not sure who to contact?

    Check your policy number against the table below to find out which team you need to talk to.  

    What's the name of the product?
    How does the Policy number start? How many digits are there in the policy number?
    Who should you contact?
    Corporate Trustee Investment Plan 96, 97 7 AXA Wealth
    300 5
    800 9
    Executive Pension Plan  4, 7 5 AXA Wealth
    34 7
    Individual Personal Pension Plan 3 7 AXA Wealth
    5, 6 5
    Investment Bond 2, 3, 4, 5 6 AXA Wealth
    Retirement Wealth Account
    (was The One From Winterthur)
    1 7 AXA Wealth
    Section 32 8, 35 5 AXA Wealth
    32 7
    Trustee Investment Plan 31, 61, 68, 74 or 75
    7 AXA Wealth
    Elevate EL 9 Elevate
    Family Suntrust 20 5 Family Suntrust

    If your details don't match anything above, it's likely the investment was transferred to Friends Life. Get in touch with Friends Life by calling 0345 300 4000 to find out more.

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