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Contact us

Choose the right team for your policy and contact us using the details below.

Including Winterthur Life policies that were transfered to AXA Wealth. 

Contact us phone 0845 122 3007
Elevate wrap AXAWealthCustomerServices@axawealth.co.uk
Contact us email AXA Wealth, Winterthur Way, Basingstoke, RG21 6SZ

Contact us phone 0845 600 2399
Elevate wrap elevate@axawealth.co.uk
Contact us email AXA Wealth - Elevate, Winterthur Way, Basingstoke, RG21 6SZ

The first point of contact for your Family Suntrust scheme is your adviser. If you need to contact us directly, you can at: 

Contact us phone 0845 034 2170
Contact us email AXA Wealth - Family Suntrust, Winterthur Way, Basingstoke, RG21 6SZ

For Winterthur Life policies that were transferred to AXA Wealth, please go to 'AXA Wealth polices' above.

Contact us phone 0845 304 0401
Elevate wrap http://www.friendslife.co.uk/doclib/contact_sheet.pdf
Contact us email Friends Life, Centre, PO Box 1810, Bristol BS99 5SN

If you're not sure who your policy is with, check your policy details in the table below and contact us on the details above.

Product typePolicy number starts withPolicy number lengthWhich team to contact
 Corporate Trustee Investment Plan96, 977AXA Wealth
3005
8009
 Executive Pension Plan 4, 75AXA Wealth
347
 Individual Personal Pension Plan37AXA Wealth
5, 65
 Investment Bond2, 4, 56AXA Wealth
 Retirement Wealth Account
(was The One From Winterthur)
17AXA Wealth
 Section 328, 355AXA Wealth
327
 Trustee Investment Plan68, 747AXA Wealth
 ElevateEL9Elevate
 Family Suntrust205Family Suntrust

 

If your policy details don't match the table above, then it's likely your policy was transferred to Friends Life. You can find further details from them at http://www.friendslife.co.uk/doclib/contact_sheet.pdf

If you are unsure about something, please contact your adviser or us using the numbers above.

However, if you need to make a complaint, contact us at:

Contact us phone 01256 794 626
Elevate wrap Governance-Team@AXAWealth.co.uk
Contact us email AXA Wealth, Winterthur Way, Basingstoke, RG21 6SZ

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Please note that all P60's will be printed and sent out to reach you by the end of May.

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