• Contact us

    Choose the right team for your policy and contact us using the details below.
  • Including the Retirement Wealth Account, Trustee Investment Plan, The Personal Pension, The Section 32 and The Executive Pension.

    Contact us phone 0845 122 3007
    Elevate wrap AXAWealthCustomerServices@axawealth.co.uk
    Contact us email AXA Wealth, Winterthur Way, Basingstoke, RG21 6SZ

    Contact us phone 0845 600 2399
    Elevate wrap elevate@axawealth.co.uk
    Contact us email AXA Wealth - Elevate, Winterthur Way, Basingstoke, RG21 6SZ

    The first point of contact for your Family Suntrust scheme is your adviser. If you need to contact us directly, you can at: 

    Contact us phone 0845 034 2170
    Contact us email AXA Wealth - Family Suntrust, Winterthur Way, Basingstoke, RG21 6SZ

    If your policy details don't match the table below, then it's likely your policy was transferred to Friends Life. You can find further details from them http://www.friendslife.co.uk/doclib/contact_sheet.pdf

    If you're not sure who your policy is with, check your policy details in the table below and contact us on the details above.

    Product typePolicy number starts withPolicy number lengthWhich team to contact
     Corporate Trustee Investment Plan96, 977AXA Wealth
     Executive Pension Plan 4, 75AXA Wealth
     Individual Personal Pension Plan37AXA Wealth
    5, 65
     Investment Bond2, 3, 4, 56AXA Wealth
     Retirement Wealth Account
    (was The One From Winterthur)
    17AXA Wealth
     Section 328, 355AXA Wealth
     Trustee Investment Plan68, 747AXA Wealth
     Family Suntrust205Family Suntrust

    If you are unsure about something, please contact your adviser or us using the numbers above.

    However, if you need to make a complaint, contact us at:

    Contact us phone 01256 794 626
    Elevate wrap Governance-Team@AXAWealth.co.uk
    Contact us email AXA Wealth, Winterthur Way, Basingstoke, RG21 6SZ


AXA Wealth is the trading style used by the following companies: Architas Multi-Manager Limited (Company no. 06458717), AXA Portfolio Services Limited (Company no. 1128611), AXA Wealth Services Limited (Company no. 02238458) and AXA Wealth Limited (Company no. 01225468) are all companies registered in England. Their registered office is 5 Old Broad Street, London, EC2N 1AD. AXA Wealth Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. All others mentioned above are authorised and regulated by the Financial Conduct Authority. Each company promotes and distributes its own products. AXA Wealth Services Limited also promotes and distributes the products of AXA Isle of Man Limited and certain AXA Life Europe Limited products in the United Kingdom.

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